Bills are due and payable when you receive them. Please note the due date on the payment stub. This is when your payment should be received by Hawaiian Electric Company to avoid a late payment charge.
By Mail Oahu - HECO P.O. Box 3978 • Honolulu, HI 96812-3978 Big Island - HELCO
P.O. Box 909 • Honolulu, HI 96808-0909 Maui, Lanai, Molokai - MECO P.O. Box 1670 • Honolulu, HI 96806-1670
In Person
Our Offices (see locations)
*First Hawaiian Bank (Fees apply)
*Walmart (Fees apply)
*Western Union locations (Fees apply)
- 1st Money Center
- Colortyme
- Food Pantry
- Foodland
- Hawaii Check Cashing
- Kmart
- Money Mart
- Sack n Save
- Safeway
- Times Super Market
- Whalers General Store
*Payment must be made on the island where services are rendered.
Explanation of Charges
You are charged for the kilowatt-hours you use. There is also a service charge to defray expenses we incur in serving you, whether or not you use any electricity.
Our fuel costs are constantly changing. All increases or decreases in these costs are passed on to our customers through the energy cost adjustment clause.
We try to read your meter each month, but if for some reason we cannot, your bill will be based on an estimate of recent average usage. Please help us by ensuring that your meter is unobstructed and accessible.
Not Paying Your Bill on Time
If you receive a disconnection notice, please call us if you cannot pay by the date printed on the bill. Your service may be discontinued if you do not pay your bill on time.
Please note that if your service is discontinued for non-payment, you may be required to pay your bill before your service is restored. You may also be required to pay a service reconnection charge and a cash deposit.
We give special consideration to those customers who are elderly or handicapped, so if you need time to pay your bill, let us know. Our credit representatives can assist any customer having temporary difficulties in making arrangements for payment.
Moving
Please call us at least 2 days before moving so we can read your meter and give you an accurate closing bill. To reach us please refer to the Contact Us page.
Other Information
If you have any questions about electric service, energy management, appliance damage claims, or special programs, please don't hesitate to call one of our offices. To reach us please refer to the Contact Us page.
Life Support or Emergency Equipment
Let us know if you or anyone living in your home is dependent on life support or emergency equipment so that we can address this for planned maintenance outages. However, because unplanned outages can and do occur, it is important for customers on life support to make alternate plans should the power go out at their homes.
Calculating Your Bill
We measure the amount of electricity you use each month by reading your electric meter.
We calculate your bill by multiplying the amount of electricity you use (measured in kilowatt-hours) by the price of electricity (charge per kilowatt-hour). There is also a fixed monthly customer charge and other adjustments.
What is a kilowatt-hour, or KWH? To give you an idea, one KWH equals the amount of electricity used by one 100-watt light bulb turned on for ten hours.
Important things you should know....
A service establishment charge of $20 is required to start or reconnect electric service to any customer. There is an additional charge of $25 for same-day service requests.
Your bill payment should be received by the "Date Due" indicated on your bill. A late payment charge of 1% is applied to any unpaid balance at the time of the next billing.
A returned check charge of $22.00 shows up on your bill whenever payment for any electric company service is rejected by the financial institution.
A field collection charge of $20 will be assessed for a field call to a customer's location to collect an unpaid bill.
A field collection charge of $45 will be assessed for a field call to a customer's location to reconnect electric service.
If you are unable to pay your bill, please call us immediately. We'll try to work out a payment schedule with you. Please refer to our Contact Us page.
In those cases when we must terminate electric service because of unpaid electric bills, HECO will send you a termination notice with a deadline for payment. If we do not receive payment by the deadline, electric service may be discontinued without further notice.
For customers who are handicapped or over 62 years old and who have notified us of these conditions, additional steps are taken before terminating electric service. For more information, or to notify us if this is applicable to you, please call our customer service department. Please refer to the Contact Us page.
