Start, Stop or Move Service

Online Customer Service Center

  • View and pay your bill
  • Stop or move your service
  • Update your account

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Start, Stop or Move Service

Customers who have an existing Online Customer Account are able to request stop, start, and move services online. For customers who do not have an Online Customer Account, please contact us for assistance.

  • To start service, please allow 2 business days to process your request. A service establishment charge of $25 is required to start or reconnect electric service to any customer. There is an additional charge of $20 for same-day service requests*.
  • To stop service, you may notify the company up to 30 days in advance to request that your service be disconnected.
  • If you are moving, please call us at least 2 days before moving so we can read your meter and give you an accurate closing bill.

Please contact us if you need assistance.

* We will make every effort to unlock the meter the same day; however, we do not guarantee electric service will be restored the same day. If there are circumstances beyond our control that prevent our representative from unlocking the electric meter, service will be restored the next business day. (On Fridays or days before a holiday, service will be restored on the following business day.)


Disconnection of Service

  • Your bill payment should be received by the "Date Due" indicated on your bill. A late payment charge of 1% is applied to any unpaid balance at the time of the next billing.
  • If you are unable to pay your bill, please contact us immediately. We'll try to work out a payment schedule with you.
  • In those cases when we must terminate electric service because of unpaid electric bills, Maui Electric will send you a termination notice with a deadline for payment. If we do not receive payment by the deadline, electric service may be discontinued without further notice.
  • Important things you should know:
    • A returned check charge of $25 shows up on your bill whenever payment for any electric company service is rejected by the financial institution.
    • A service establishment charge of $25 is required to start or reconnect electric service to any customer. There is an additional charge of $20 for same-day service requests*.
    • A field collection charge of $25 will be assessed for a field call to a customer's location to collect an unpaid bill.
    • A field collection charge of $45 will be assessed for same-day reconnection of electric service*.

* We will make every effort to unlock the meter the same day; however, we do not guarantee electric service will be restored the same day. If there are circumstances beyond our control that prevent our representative from unlocking the electric meter, service will be restored the next business day. (On Fridays or days before a holiday, service will be restored on the following business day.)


Life Support & Emergency Equipment

Let us know if you or anyone living in your home is dependent on life support or emergency equipment so that we can address this for planned maintenance outages. However, because unplanned outages can and do occur, it is important for customers on life support to make alternate plans should the power go out at their homes.