Advanced Meter Technology

Advanced meters allow us to fix problems faster and provide customers with their detailed energy usage data.

Advanced Meters

What are Advanced Meters?

Advanced meters, also known as smart meters, are modern electric meters that enable a two-way sharing of data between your home or business and the Hawaiian Electric Companies through a secure wireless communications network. Advanced meters have a digital display and are similar in size to analog electric meters and is part of our grid modernization efforts.

What can advanced meters do differently?

  • Unlike old meters that require a person to physically read the meter for billing purposes, advanced meters have the ability to capture and send electricity usage data to your electric company via wireless technology. This means fewer trucks on the roads, less gas consumed, and cost savings through improved operational efficiencies.
  • An advanced meter sends instantaneous alerts when power outages occur, allowing your electric company to locate and fix problems faster. Work crews can also send a signal to the meters to identify “pocket” outages (small sets of homes/businesses that sometimes remain out of power after majority of a circuit is restored) to ensure all customers are restored before leaving a job site.
  • Energy use data can be collected in 15-minute intervals and uploaded to an energy management web portal that you can use to track your usage. This will allow you to better understand how different electronics and appliances contribute to your overall energy usage and how to make adjustments to better manage energy expenses.
  • Advanced meters use radio frequency (RF) to communicate across the electric grid. RF is electromagnetic energy that includes frequencies used for everyday communications such as radio and TV broadcasting, cell phones and Wi-Fi routers. For more information on RF, click here.

Learn About Grid Modernization


Safety of Advanced Meters

Advanced meters are an important part of our Grid Modernization Strategy. When installed and properly maintained, wireless advanced meters result in much smaller levels of RF exposure than many existing common household electronic devices, particularly cell phones and microwave ovens. Learn more >